Because each Vesper piece is printed to order, we cannot accept returns for change of mind. Please consider sizes, finishes, and colours carefully before purchasing — the product page lists the relevant dimensions and materials for each piece.
If your order arrives damaged, defective, or printed incorrectly: write to us at hello@vesperlighting.co within fourteen days of receipt, with a photograph of the issue and your order number. We will reprint and reship the piece at no charge. The original does not need to be returned.
If the wrong item is shipped: the same — write to us within fourteen days. We will ship the correct piece at no charge.
If your order has not arrived within thirty days of the shipping date: write to us with your order number. We will treat it as lost in transit and reship.
Order cancellations: orders may be cancelled within six hours of being placed, before they enter production. After that point, the workshop has begun the print run and cancellation is not possible. Write to us as soon as possible.
We do not run sales, and we do not honour returns from third-party resellers. There is no Vesper outside this shop.
For any other question of fairness or judgment, write to us. We answer within two business days.